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Privacy Policy

Privacy Policy for Scooly Education Technology

Effective Date: September 28, 2023

Welcome to Scooly, an education technology platform operated by SS&S Consulting Inc. with CRA Business # 797788502 ("we," "us," or "our"). At Scooly, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website at www.scooly.ca and www.scoolyapp.com (the "Website") and use our services.

Information We Collect

Personal Information

To do this, Scooly Education Technology collects your personal data. This Privacy & Cookies Policy (“Policy”) sets out the manner in which Scooly Education Technology collects, uses, discloses, and otherwise manages personal data that you voluntarily provide to us when you register for an account, fill out forms, or communicate with us. This information may include but is not limited to:

  • Name

  • Email address

  • Phone number

  • Billing and payment information

  • Educational information

  • User-generated content (e.g., comments, posts, reviews)

Usage Information

We may automatically collect information about how you interact with the Website, including your IP address, browser type, device information, pages visited, and actions taken. This information helps us improve our services and tailor content to your preferences.

Important Notes:

  • SPECIFIC TERMS FOR EUROPEAN UNION (“EU”), UNITED KINGDOM (“UK”) AND EUROPEAN ECONOMIC AREA (“EEA”) CUSTOMERS ONLY: Please note that the whole of this Policy applies to you, together with additional provisions which are specific to EEA and UK customers.

  • SPECIFIC TERMS FOR CUSTOMERS FROM THE STATE OF CALIFORNIA ONLY: Please note that the whole of this Policy applies to you together with additional provisions which are specific to residents of California.

How We Use Your Information

We, and our third party service providers, automatically collect the following information about your use of our Website and our online Services through cookies, web beacons, log files and other technologies (subject to your consent where required by applicable law): your domain name, your browser type and operating system, web pages you view, links you click, your IP address, the length of time you visit our Website or use our Services, your activities on our Website, and the referring URL or the webpage that led you to our Website.

We use your information for the following purposes:

  • To provide and maintain our services

  • To personalize your user experience

  • To respond to your inquiries and requests

  • To send you updates, newsletters, and promotional materials

  • To process transactions and send transaction notifications

  • To improve our Website and services

  • To enforce our terms and policies

  • To comply with legal obligations

Data Sharing and Disclosure

Scooly Education Technology collects your personal data whenever you do any of the following and uses it as described:

  • Create an Account: To access certain features on the Website, you are required to create an account and provide your email address and password or sign in with Facebook or Google. Your login information is used to create your account, and otherwise provide and administer the service you requested.

  • Explore What Programs You Are Eligible To Apply To: You do not have to create an account to visit and browse certain features of our Website, such as to browse various schools and programs, read other content portions of the Website, or determine your eligibility for certain programs. If you choose to use our Website to discover programs you are eligible to apply for, we collect personal data such as your nationality, country of education, highest education, grading scheme, grade average, English/French exam score(s) and the disciplines or programs that you are interested in pursuing. Scooly Education Technology uses this information to create a list of programs and schools to which you are eligible to apply.

  • Create a Student Profile and/or Apply to an Educational Program: In order to apply to an educational program, you (or the recruitment partner or counsellor acting as your legal representative) are required to create a student profile on our Website. The personal data we collect in your student profile helps us match you with schools and programs that fit your preferences and qualifications. This information may also be required by the school for the purposes of processing your application. This information may include your first and last name, email address, gender, date of birth, home and mailing address, passport details, marital status, emergency contact information, English or French language test score(s), educational preferences (such as preferred study destination and educational fields of interest), education history, volunteer experience, and other educational information. In some circumstances, schools may also require us to collect your personal health information, including COVID-19 vaccination status, as part of your application process.

  • Throughout the application process, you have the option to provide additional information such as documentation of awards and school projects. This information is not required to process your application but is recommended to enhance the success of your application.

  • We may use your profile information and other information about your use of the Website (such as search queries or other links you click on) to provide you with tailored school recommendations through the Website.

  • Use an Scoolyapp Email Account: We may create and provide you with an “scoolyapp” email account to facilitate your communications with certain schools of interest. ScoolyApp email accounts are only used for applying to educational programs through Scooly Education Technology. Scooly Education Technology monitors the incoming and outgoing emails from ScoolyApp email accounts and may collect information from those emails so that you do not miss any important information regarding your application. You can disable the functionality of this email account by contacting us as set out below.

  • Use of Our Services for Visa Processing: We offer students the option of processing their student visas through Scooly Education Technology. If you choose to use this service, we may collect personal data for the purposes of processing your visa application (if necessary), including passport details and information included on a visa application form.

  • Post On Our Website or Social Media Channels (including direct messages): You have the ability to post information (e.g. questions, comments and opinions) through Scooly Education Technology’s services or on social media platforms, such as Facebook, LinkedIn, or Instagram, as well as send us direct messages via these platforms. Please be advised that any personal data that you voluntarily post to any public forum will be available to other individuals and you should exercise caution when posting any personal data. Content you post on sites owned by third parties (such as social media platforms) is subject to the privacy policies of those third parties.

  • Register to Take Any Courses: You will have the ability to access our course content and provide voluntary personal data so we can register you as an individual taking the course. As a certificate of completion may be issued, we will keep a record of you having registered and/or completed the course offering.

  • Interact with Live Chat and Online Support Services: We provide online support services powered by third parties (e.g., Hubspot, Zendesk, Sendbird) on our Website, including a live chat functionality. These support services enable us, and the service providers we work with, to communicate instantly with you and to provide additional information or answer any questions.

  • Your information is collected with the aim of operating the online support services and analyzing the use of those services. It may include your first and last name, phone number, email address, IP address, and other data communicated while using the support services. In addition, the support services may collect browsing and usage data in the pages where they are installed, even if you do not actively use them. Live chat conversations may also be logged for quality assurance and training purposes.

  • By using the support services on our Website, you explicitly consent to the collection and use of your information. You are solely responsible for the information you choose to submit while using the support services.

  • Purchase Products and Services Relating to the International Student Journey: You have the ability to purchase products and services relating to the international student journey through our online store, which is hosted by Wix. When you purchase a product or service through our online store, Shopify will collect certain information from you, including your name, billing address, email address, phone number and payment information in order to assist us in completing your transaction, processing your payment, communicating with you about your purchase and arranging electronic delivery of your test voucher. We do not store credit card information entered through our online store; rather, Wix, who is PCI DSS compliant, facilitates secure payment processing. By using our online store, you are subject to Wix’s Terms of Service and Privacy Policy. Information that a user submits to our online store will be transmitted to and shared with third parties that may be located in countries outside the country in which the user resides, in order to provide services to the user, including but not limited to transaction processing and fraud prevention.

  • Communicate with Us: When you contact us with a comment, question or complaint, you may be asked for information that identifies you (such as your name, address and a phone number) along with additional information we need to help us promptly answer your question or respond to your comment or complaint. We may also retain this information to assist you in the future and to improve our customer service, products, service offerings, events and promotions.

  • Provide Information to Third Parties With Whom We Work: We may obtain personal data about you through your legal representative, or a recruitment partner(s) or counsellor(s) who you are working with and who are using our services to process your application to schools. Occasionally, Scooly Education Technology will obtain information about you from third parties, such as mailing list providers and third-party service providers. Third-party providers are responsible for obtaining consent to provide personal data to us.

  • Payment Processing and Transaction Tracking: Scooly Education Technology uses, with your consent, third party PCI certified payment service providers including but not limited to Western Union, Flywire or Stripe. When you directly make a payment using these payment service providers, you are subject to their privacy policies. They are independent of Scooly Education Technology and Scooly Education Technology is not responsible for their privacy practices.

  • Our applications are designed to directly connect our users securely, transparently and cryptographically to the PCI certified payment processor. This helps ensure we maintain the privacy of your financial transactions. The payment processor provides Scooly Education Technology with a transaction number and status. This information is often required for visa applications as proof of program payment as well as a demonstration of student commitment to their selected program. Scooly Education Technology maintains a list of payment processors and other third party service providers that we may use to process payments to independent service providers and/or third party contractors that we retain in connection with delivery of the Services.

  • Sign Up for Marketing Email and Other Communications: We may offer you the ability to sign up to receive Scooly Education Technology marketing and promotional communications through the Website, on third party websites (including through social media sites), or educational events and information sessions. In these circumstances, we collect certain personal data (such as first and last name, email address or mobile phone number) which we use to send you email and other communications containing Scooly Education Technology updates, tips, and other content that may be of interest to you. You can opt out of receiving promotional email from us by following the “opt-out” or “unsubscribe” instructions provided in your email or text message, or by contacting us as set out below. Please note that you may continue to receive messages from us regarding your application or other transactional and account-related electronic messages from us.

  • Participate in Our Surveys and Customer Research: From time to time, we may offer you the opportunity to participate in one of our surveys or other customer research. The information obtained through our surveys and customer research is used in an aggregated, non-personally identifiable format. We use this information to help us understand our customers and to enhance our product and service offerings, promotions, and events.

  • Sign Up for Contests and Promotions: When you participate in a contest or promotion, we may collect your name, address, phone number, email address, and other information you provide. We use this information to administer your participation in the contest or promotion. If non-identifiable data is used for research purposes, then the limitation of liability and indemnity clauses if any contained within the Terms and Conditions are waived with respect to any harms suffered or liabilities incurred as a result of any research activities.

  • Apply for Employment at Scooly Education Technology: In connection with a job application or related inquiry regarding potential employment with Scooly Education Technology, you may provide us with certain personal data about yourself (such as that contained in a resume, cover letter, or similar employment and education-related materials). We use this information for the purpose of processing and responding to your application for current and future career opportunities.

  • Apply To Become an Scooly Education Technology Recruitment Partner: In connection with applying to become a potential recruitment partner with Scooly Education Technology, you may provide us with certain personal data such as your first name, last name, address, email address, personal data about your education and employment background and banking data. We use this information for the purpose of processing and responding to your application to become an Scooly Education Technology Recruitment Partner and for paying you as needed using third party payment processors.

Where We Store Your Data

All information you provide to us is stored in the servers of our cloud service providers. We take reasonable steps to ensure our service providers adhere to the security standards we apply to your information. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Our service providers’ servers are predominantly located in the USA, excluding the ApplyProof application which is hosted entirely in Canada. Many of our service providers are also located outside of Canada. While we use appropriate safeguards to keep your information secure, the laws in other places may differ from those in Canada and authorities in those jurisdictions may access your information in accordance with their local laws.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and deliver targeted advertisements. You can manage your cookie preferences through your browser settings.

Data Security

We implement security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to access, correct, or delete your personal information. You may also opt out of receiving promotional communications from us. To exercise these rights or for any privacy-related inquiries, please contact us at contact@scooly.ca.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our Website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at contact@scooly.ca

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